[SOLVED] Responsibility Icons on Top Right of Agent's Screen
Moderator: crythias
[SOLVED] Responsibility Icons on Top Right of Agent's Screen
There are a couple of icons that appear notifying the user that they have tickets they are responsible for; they appear at the top right of the screen. How does one configure these? Is there somewhere in the SysConfig that this can be done?
Last edited by jason123 on 24 Jun 2016, 14:46, edited 1 time in total.
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crythias
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Re: Responsibility Icons on Top Right of Agent's Screen
The icons are enabled in SysConfig.
What customization do you desire?
What customization do you desire?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Responsibility Icons on Top Right of Agent's Screen
Sorry for the late reply, was waiting for some info before I could proceed. It turns out I do not have to customize it after all.
However, for learning purposes, where in SysConfig are the icons referenced? I could not find them in my initial response.
However, for learning purposes, where in SysConfig are the icons referenced? I could not find them in my initial response.
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crythias
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Re: Responsibility Icons on Top Right of Agent's Screen
They probably are the result of font awesome fa-xxxx characters. They're shown as part of the configuration for the appropriate module.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Responsibility Icons on Top Right of Agent's Screen
Awh, I see. This makes sense as to why I could not find them in Kernel/Config/Files.
That helps a lot thank you.
That helps a lot thank you.