TicketPendingCheck - Time Period

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KepTom
Znuny newbie
Posts: 13
Joined: 11 Mar 2014, 13:13
Znuny Version: 5.0.10
Location: Poland

TicketPendingCheck - Time Period

Post by KepTom »

Helo
I wanted to change time period to check Ticket in pending reminder state and more frequently send notyfication.
I went to SysConfig to Daemon::SchedulerCronTaskManager::Task to Daemon::SchedulerCronTaskManager::Task###TicketPendingCheck and changed schedule from <45 */2 * * *> to <*/30 * * *> (or other) and after this I always got Pending Reminder Notyfication every 10 second.
I tried differen time period bus system worked properly only with default config (45 */2 * * *).

Any idea ? What I do wrong ?
Maybe this is bug ?
OTRS 5.x.x
Ubuntu 12.4 server
MySQL DB
Eggllo
Znuny newbie
Posts: 79
Joined: 09 Jun 2016, 14:27
Znuny Version: 5.0.10

Re: TicketPendingCheck - Time Period

Post by Eggllo »

Not sure if this was just a typo by you or not, but the schedule you have there is wrong. */30 * * * is missing the weekday as the fifth entry. It should be */30 * * * *. I could be horribly wrong but you could try adding that and see if it works for you.
OTRS v5.0.10 with ITSM extension.
MySQL database
Ubuntu 16.04 LTS
KepTom
Znuny newbie
Posts: 13
Joined: 11 Mar 2014, 13:13
Znuny Version: 5.0.10
Location: Poland

Re: TicketPendingCheck - Time Period

Post by KepTom »

That is only typo error.
In server config all was properly.
OTRS 5.x.x
Ubuntu 12.4 server
MySQL DB
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