Team,
OTRS Version: 5.0.9
I am trying to get otrs to send a notification to customer when there request has been received in otrs via email (Raw Queue), Auto-Reply with ticket information is not being sent to customer. if i use email-outbound it is working as reply but not as autoreply. i don't see any error in syslog while sending autoreply. For RAQ Queue - Autoreply is enabled
Could you please help me on it.
Unable send new ticket notification to customer from RAW Queue
Moderator: crythias
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vinodchandg
- Znuny newbie
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- Znuny Version: 5.0.9
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vinodchandg
- Znuny newbie
- Posts: 3
- Joined: 27 Jun 2016, 09:52
- Znuny Version: 5.0.9
- Real Name: Vinod
Re: Unable send new ticket notification to customer from RAW Queue
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reneeb
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Re: Unable send new ticket notification to customer from RAW Queue
Are there any log messages?
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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vinodchandg
- Znuny newbie
- Posts: 3
- Joined: 27 Jun 2016, 09:52
- Znuny Version: 5.0.9
- Real Name: Vinod
Re: Unable send new ticket notification to customer from RAW Queue
I don't find any notice/error information in syslog