Hi,
I've got a problem with dynamic fields in AgentTicketQueue.
The problem is that the length of the dynamic field showed is too short.
I read this thread, this and this but didn't find anything about the length of the dynamic field in AgentTicketQueue. Only for AgentTicketZoom.
That's what's actually happen when I go to AgentTicketQueue (see pb.PNG in attachment). My dynamic fields are cut with "[...]" after 15 characters. I'd like to extend this limit to 25.
Have you got an idea about how to do that please ?
Thanks !
Dynamic Field length in AgentTicketQueue
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Nicolas75
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Dynamic Field length in AgentTicketQueue
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Nicolas75
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Re: Dynamic Field length in AgentTicketQueue
Just an update to say you that I've tested until 21 characters and that's OK from 1 to 20 characters but not beyond (see attachment poursuitetests.PNG).
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reneeb
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Re: Dynamic Field length in AgentTicketQueue
That is hardcoded: https://github.com/OTRS/otrs/blob/rel-5 ... l.pm#L1598
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Nicolas75
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Re: Dynamic Field length in AgentTicketQueue
Thank you for your help 