I updated to 5.0.11 and note that field Services in SLA management it´s unavailable, like in the screenshot.
Someone knows how to fix that?
Can´t define service for our SLA´s
Moderator: crythias
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kakadlec
- Znuny newbie
- Posts: 2
- Joined: 27 Jun 2016, 20:00
- Znuny Version: 5.0.10
- Real Name: Karel
- Company: JTEKT
Can´t define service for our SLA´s
Hello,
I updated to 5.0.11 and note that field Services in SLA management it´s unavailable, like in the screenshot.
Someone knows how to fix that?
I updated to 5.0.11 and note that field Services in SLA management it´s unavailable, like in the screenshot.
Someone knows how to fix that?
-
kakadlec
- Znuny newbie
- Posts: 2
- Joined: 27 Jun 2016, 20:00
- Znuny Version: 5.0.10
- Real Name: Karel
- Company: JTEKT
Re: Can´t define service for our SLA´s
I found the solution:
Alter Ticket::Service::KeepChildren = No
to YES.
I use my first services as Invalid, that way i force the user to check the last level of a service.
Like:
System::Windows
If system is valid, users will check just system and not System::Windows.
This exists in 5.0.10 but aparently is not working until 5.0.11.
Alter Ticket::Service::KeepChildren = No
to YES.
I use my first services as Invalid, that way i force the user to check the last level of a service.
Like:
System::Windows
If system is valid, users will check just system and not System::Windows.
This exists in 5.0.10 but aparently is not working until 5.0.11.