Hi there,
how to change TicketID format?
e.g for incident I want to use INC00001, to request REQ00001, to problem PRO000001, change CHA000001, etc.
Thank you.
Change TicketID format
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Change TicketID format
There is only one global ticket hook...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
diemx2
- Znuny newbie
- Posts: 14
- Joined: 04 Dec 2013, 13:01
- Znuny Version: OTRS 5.X
- Real Name: Diego Almeida
- Company: Pride Solutions INC
- Contact:
Re: Change TicketID format
Sorry, how make that?reneeb wrote:There is only one global ticket hook...
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Change TicketID format
Search SysConfig for TicketHook
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
diemx2
- Znuny newbie
- Posts: 14
- Joined: 04 Dec 2013, 13:01
- Znuny Version: OTRS 5.X
- Real Name: Diego Almeida
- Company: Pride Solutions INC
- Contact:
Re: Change TicketID format
Thank you reneeb. in this case, on TicketHook I can only change from Ticket# to othervalue#, but I can't set one for Incident, other to change, to request, etc. alright?reneeb wrote:Search SysConfig for TicketHook
Thks
-
RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Change TicketID format
As he said, there's only one Tickethook. The TicketID (what you see in the URL) is an incrementing integer that should not be tampered with.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS