Need some guide on what document to read to as good starting point/studying Master Slave implementation.
I going through this forums and seeing some topic on just linking the tickets and parent child. Not really sure what their difference.
Need some guide on where to read to start studying Master Slave
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Re: Need some guide on where to read to start studying Master Slave
You can have a look at the code: https://github.com/OTRS/OTRSMasterSlave and if you have installed the addon, there should be a documentation (PDF).
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de