otrs cron or cron itself doesn't seems to be running

[OTRSRDNewbie]

I am trying to create a report that run monthly. I ran created this in /var/cron just to test since its seems that there are serious issues with the pre-prod. I just let run overnight to see if I will get any problem with the report itself. But it did no generate one report. I have checked the /tmp/testing it is set to be writable to otrs. And I did execute the otrsGenerateStats.pl ... and it does write a report there.

I am new can someone point me in a general direction where to start investigating? I tried restarting too by the way

Code: Select all

* */2 * * *  /opt/otrs/bin/otrs.GenerateStats.pl -n 10051 -f CSV -p 'Year=2016&Month=07' -o /tmp/testing >> /dev/null

[wurzel]

Hi,

cron is linux (operating system) based.
Check crontab -l for running jobs, crontab -l -u <username> for specific user jobs, check if crond is running.

Florian