Need help in understanding how emails are actually converted to tickets.
What happens internally? Which all files are responsible for this functionality?
OTRS mail import internal working
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Re: OTRS mail import internal working
Kernel::System::PostMaster
Kernel::System::EmailParser
Kernel::System::PostMaster::NewTicket
Kernel::System::Ticket
...
Kernel::System::EmailParser
Kernel::System::PostMaster::NewTicket
Kernel::System::Ticket
...
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