Error: Need TicketID! in CustomerTicketZoom

[ritico]

We have the version 3.3.9 of OTRS and enabling the customer portal we find the following error when we view the tickets.
When we click on any ticket on the list, appear the message:

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jul 21 17:46:57 2016

Message: Need TicketID!

RemoteAddress: x.x.x.x
RequestURI: /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber=10247874

Traceback (26310):
Module: Kernel::Output::HTML::Layout::CustomerError (OTRS 3.3.9) Line: 3914
Module: Kernel::Modules::CustomerTicketZoom::Run (v1.48.2.1) Line: 70
Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.9) Line: 1000
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[andy17d]

Have you solved this problem?

[RStraub]

Do you have customized files or a SysConfig setting (esp. in the ModuleRegistration) that differs from the default?

[andy17d]

I've modified files which relate to a agent and not a customer.

/opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Core.Table.css
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl

File - ticket number generator:

/opt/otrs/Kernel/System/Ticket/Number/date.pm

Code: Select all

# my $Tn = $Year . $Month . $Day . $SystemID . $Count;
my $Tn = $Year - 2000 . $Month . $Day . $Count;