Statistics: all graph-* output formats are missing

[pabouk]

I am using OTRS 3.3.4. When I was checking capabilities of the Statistics I noticed that I am missing all the format options beginning with "graph-". See http://doc.otrs.org/3.2/en/html/statist ... modify-new

graph-lines
graph-bars
graph-hbars
graph-points
graph-lines-points
graph-area
graph-pie

I have the GD Perl modules installed:

Code: Select all

# ~otrs/bin/otrs.CheckModules.pl 
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
...
  o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
  o GD...............................ok (v2.44)
    o GD::Text.......................ok (v0.86)
    o GD::Graph......................ok (v1.44)
  o IO::Socket::SSL..................ok (v1.31)
...

The "Support Assessment" does not show any problems. What could be cause of the missing formats?

With older versions (OTRS 3.0) I noticed modules GD::Graph::lines and GD::Text::Align. They are not mentioned with OTRS 3.3. I tried to install them but they seem to be a part of already installed packages:

Code: Select all

# yum -y install "perl(GD::Graph::lines)"
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: ftp.cvut.cz
 * epel: fedora-epel.skarta.net
 * extras: ftp.cvut.cz
 * updates: ftp.cvut.cz
Setting up Install Process
Package 1:perl-GDGraph-1.44-7.el6.noarch already installed and latest version
Nothing to do
# yum -y install "perl(GD::Text::Align)"
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: ftp.cvut.cz
 * epel: fedora-epel.skarta.net
 * extras: ftp.cvut.cz
 * updates: ftp.cvut.cz
Setting up Install Process
Package perl-GDTextUtil-0.86-15.el6.noarch already installed and latest version
Nothing to do

[ThorstenEckel]

Hi pabouk,

can you show me show me a screenshot of your SysConfig 'Stats::Format'?

[pabouk]

Hi Thorsten,
excuse my delayed reply. Here is the screenshot:

I am almost sure that all the Stats::* settings are on default values.

[Tadur]

Hi,

same here!

2016-07-25 11_44_52-Allgemeine Angaben - Statistik.png

They are greyed out. Anybody knows what I am missing to install?
The backend holds the options already.

2016-07-25 11_45_17-Framework -_ Frontend__Agent__Stats - SysConfig - Admin.png

Is it really necessary to install GDTextUtil from the backend?

Regards

[reneeb]

Run the otrs.CheckModules.pl script and install the missing GD* modules...