Display new tickets using soap api in PHP script

[szn0007]

Can anyone tell me how to display all the new tickets similar to otrs dashboard using soap api in php? I tried calling TicketGet() function, but it returns only one ticket result.

[jojo]

you have to run first a TicketSearch and afterwrds the the TicketGet for each found ticket

[szn0007]

@jojo ok thank you. I will try

[szn0007]

@jojo I tried but i am not getting the tickets. i want to display all the new ticket list. Can you please provide me some more help.

[jojo]

please describe what you exactly did, what happened, what result did you expect?

[szn0007]

@jojo I used TicketSearch first then foreach ticket i used TicketGet to get all the ticket data. But i want to show the New ticket or Open Ticket list just like in dashboard of OTRS.

[szn0007]

Here is my code. http://phpfiddle.org/main/code/wb4u-nrsj

[jojo]

it seems that you are using the old style rpc.pl ant not the Generic Interface via SOAP or REST. What URL are you using, what is your OTRS version?

[szn0007]

My OTRS Version is 3.1.12. My url is https://otrs.classic.com.np/otrs/rpc.pl . I am really stuck.

[jojo]

quite old and unsupported version, old interface.

The rpc.pl uses the full API (doc.otrs.org), the new interface has another level of abstraction

[szn0007]

If i update to version 5 . How can i achieve this??

[szn0007]

Is there any custom query to display recent tickets?