OTRS CLOSE TICKET

[klausneil]

Hi, please anybody tell me in this version where i can configure by when agent close a ticket, this system send email of notification to the customer? and also where configure by that when the system receive a new email from the customer, the system send email to the agent notificate of the new ticket? Please help me i had this configuration but with the version 4, in this version I'm lost. Thanks

[jojo]

all old notificatioins where automatically ported to the Ticket notifications during migration. As you are asking very basic questions all the time I suggest to buy profesional support for design, setup, training and operation of OTRS. You can contact sales@otrs.com for this