Hi all,
I have created several drop down menus and added them to customer ticket message by doing these steps:
1. Creating dynamic fields from Admin>Sysconfig>Dynamic Fields
2. Adding them to customer portal form Admin>Sysconfig>Ticket>Frontend::Customer::Ticket::ViewNew> Ticket::Frontend::CustomerTicketMessage###DynamicField
Now the dynamic fields are shown in customer new ticket screen
My problem is that when the customer choose them and submit, the agent cannot see those dynamic field in his ticket view page
Showing Dynamic field in Agent Ticket View
Moderator: crythias
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omarsan333
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root
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Re: Showing Dynamic field in Agent Ticket View
You have to add them to AgentTicketZoom too
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
omarsan333
- Znuny newbie
- Posts: 7
- Joined: 11 Aug 2016, 10:30
- Znuny Version: 5.0.0
- Real Name: Omar Adel
- Company: Brightskies
Re: Showing Dynamic field in Agent Ticket View
Can you tell me which module to edit in AgentTicketZoom
-
omarsan333
- Znuny newbie
- Posts: 7
- Joined: 11 Aug 2016, 10:30
- Znuny Version: 5.0.0
- Real Name: Omar Adel
- Company: Brightskies
Re: Showing Dynamic field in Agent Ticket View
Found it under Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::AgentTicketZoom###DynamicFieldomarsan333 wrote:Can you tell me which module to edit in AgentTicketZoom
Thank you very much
