Hello
I have a problem when I merge a ticket, the title of the ticket is changed by the ticket that has been merged but I would to keep the title of my first ticket, is that possible?
Thanks
Title ticket merged
Moderator: crythias
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root
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Re: Title ticket merged
OTRS keeps the title of the ticket where you merge to.
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Do you want to contribute or want to know where it goes ?
Re: Title ticket merged
OK but I want to keep the title and the sender (corresponding to the column "From/Title" on view tickets) from the first ticket.
Is it possible ?
Thanks
Is it possible ?
Thanks
-
root
- Administrator
- Posts: 4253
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Title ticket merged
I guess you're looking for the setting of LastCustomerSubject. Search the SysConfig for this..
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?