OTRS 5.0.11 Stopped Picking Up Email / Fixed

[penrod]

Two days ago, I lost power and my OTRS server crashed. At that point, when it was brought backup, it stopped picking up mail from any email account.

I've attached one of the error logs to this thread. Also, here is a snippet.

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ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-68 Perl: 5.16.3 OS: linux Time: Fri Aug 12 15:10:17 2016
 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Unable to register the process in the database. Is another instance still running?
You can use --force-pid to override this check.

As suggested in another thread, I manually ran this command below as the OTRS user.

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/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --force-pid

After that everything started working with no issues. No other changes were made and now it is picking up email every five minutes with no issue. Even after a reboot, the process is now working.

Can anyone tell me why this fixed it and what potentially was wrong to start with?

SchedulerTaskWorkerERR-1471031102.txt

[root]

Hi John,

Maybe this will explain it: whene this job is running the process id (PID) is stored to prevent this job from parallel execution. After finishing the PID is removed. I guess you lost the power while running this job and of course the PID file was not removed.


hth, Roy

[penrod]

Roy, thanks for the reply! That explains it perfectly. I'll know to look for that if it happens again.
JP

Hi John,

Maybe this will explain it: whene this job is running the process id (PID) is stored to prevent this job from parallel execution. After finishing the PID is removed. I guess you lost the power while running this job and of course the PID file was not removed.


hth, Roy