OTRS upgrade to 5.0.12

[jstefanovic]

Hi guys,

I just upgraded OTRS from 5.0.10 to 5.0.12 via Package manager, yet our version still shows 5.0.10

[root@xxxxx otrs]# cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.10
BUILDDATE = Wed May 11 20:04:55 CEST 2016
BUILDHOST = otrsbuild.otrs.com

Should I just install a new version via *.rpm?

Any help will be greatly appreciated!

Jan

[root]

I just upgraded OTRS from 5.0.10 to 5.0.12 via Package manager, yet our version still shows 5.0.10

Do you talk about the package manager of the OS? Please give more details.

[jstefanovic]

Thanks for your answer, yes, I've updated via Package Manager from Dashboard->Admin
But after reading online helps, I've decide to backup everything then I run yum localinstall

yum localinstall --nogpgcheck otrs-5.0.12-01.noarch.rpm

after restart, all is fine and we are officially at 5.0.12

Thank you for your time, have a great weekend!

Jan

[jojo]

The package manager will only update installed packages but not the framework

[jstefanovic]

Thank you, Jojo!

so in the future, should I always use RPM?

Jan

[jojo]

yes

[jstefanovic]

Thaaaaaaaanx!

BTW, the update via rmp did not pick up /etc/httpd/conf.d/zzz_otrs.conf

so our client interface was not redirected anymore... just a note for somebody upgrading OTRS

Jan

[root]

Thaaaaaaaanx!

BTW, the update via rmp did not pick up /etc/httpd/conf.d/zzz_otrs.conf

so our client interface was not redirected anymore... just a note for somebody upgrading OTRS

Jan

The rpm create this file. If you cahnge it is not updated and the new one is renamed to zzz_otrs.conf.rpmnew - I suggest this was in the output

Fix the Apache httpd config to leave this file untouched and the next time it's running smooth.

[jstefanovic]

Thaaaaaaaaaaaaaanx!!!