Hi,
When a user submits a process ticket, the Agent responsible receives a notification. How do I allow a notification to the user, when the ticket is closed - both successful or un-successful? The setting on the user preferences isn't obvious.
Thanks.
Process Ticket - User Notification?
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reneeb
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Re: Process Ticket - User Notification?
You could create a ticket notification in the admin area.
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auDAAdmin
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Re: Process Ticket - User Notification?
Yeah, I was checking that out. I was hoping that there was an option, similar to Agent notification, for customers.
Thanks.
Thanks.
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reneeb
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Re: Process Ticket - User Notification?
In the ticket notifications (event) you should be able to select the customer as the recipient...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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auDAAdmin
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Re: Process Ticket - User Notification?
I'm about to start testing this solution. Thanks for the heads-up. I'll test with that in mind.
