Navbar Customization

[andyt]

I wondered is there an easy way to add new links to the navbar, I can add them into the AgentNavigationBar.tt file but am firstly concerned that the changes will be wiped out by an upgrade and secondly wondered if there was a way to control the visibility of the links by group membership?

[reneeb]

You can create new Items with new SysConfig options. Search in Kernel/Config/Files/Ticket.xml for Frontend::Module... There you'll find several items with a <NavBar> tag

[andyt]

Will additions to that file be removed by an upgrade, also how would I restrict access using groups?

[reneeb]

You should create a Kernel/Config/Files/AndyT.xml (or any other convinient name) so that you can just copy that file to the upgraded installation.

Each frontend module has <Group> settings to define which agents can see what menu items.

[andyt]

Cool, thanks... that's seems easy enough to setup the menu items - managed to get one showing. How would I apply a URL to the link rather than an action, it keeps adding http://url/index.pl? to the link

[andyt]

Ok, ran into a bit of an issue - my custom module has been removed, the cache rebuilt but it's still there... any ideas on where it would be hanging around?

[reneeb]

Which cache did you delete LoaderCache or normal cache? Did you restart Apache?

[andyt]

I ran otrs.Console.pl Maint::Cache::Delete then Maint::Loader::CacheCleanup and finally CacheGenerate

Apache was restarted as the server was rebooted.