Hello!
I am facing a problem that has taken me sleep. Whenever any attendant generates an internal note, automatically OTRS generates an external note with the text of the internal note.
Has anyone ever experienced this?
I appreciate the help.
Leonardo.
When sending an internal memo, generates an external note also
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reneeb
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Re: When sending an internal memo, generates an external note also
do you have an GenericAgent or an event module configured?
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