Hello,
I have clients who answer calls by email, and after the ticket is closed they are still sending emails. Would I like to update block of tickets after being closed, or use the generic agent to send autoresponse by e-mail warning that it already is closed. Is it possible to do that? What better way?
Ticket warning closed with Generic agent
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SenhorKiwi
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Re: Ticket warning closed with Generic agent
You configure the queue to reject updates for closed tickets. And you configure auto responses for that queue for that situation...
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