Make Dynamic Field Visible According To the queue selected in customer new ticket page

[omarsan333]

I defined 10 dynamic fields in customer new ticket page and i have 2 queues, now the 10 dynamic fields are visible but i want 5 only to be shown when i select the first queue and the other 5 to be shown when i select the second queue, can that be achieved and if yes then how?

[wurzel]

Hi,

this is not possible without code change (development) or add ons.
one possibility using ACL is the otrs.com addon TicketForms or TicketMaskExtension.

Flo