manage agents permission from custom portal using soap api

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szn0007
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manage agents permission from custom portal using soap api

Post by szn0007 »

Is there way to manage permissions of otrs users from custom portal using soap api? Or Create OTRS users using soap api??
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skullz
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Re: manage agents permission from custom portal using soap api

Post by skullz »

if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..
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szn0007
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Re: manage agents permission from custom portal using soap api

Post by szn0007 »

skullz wrote:if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..
Can you give me some documentation for that...
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root
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Re: manage agents permission from custom portal using soap api

Post by root »

skullz wrote:if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..
Sounds interesting. I've only setups where Ticket operations are available by default? From where do you get that information?
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skullz
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Re: manage agents permission from custom portal using soap api

Post by skullz »

szn0007 wrote:
skullz wrote:if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..
Can you give me some documentation for that...
https://otrs.github.io/doc/manual/admin ... rface.html

root wrote:
skullz wrote:if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..
Sounds interesting. I've only setups where Ticket operations are available by default? From where do you get that information?
I write a lot of php script to play around with the GI..just try and error..and definitely webservice user require exacts permission like normal agent.
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root
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Re: manage agents permission from custom portal using soap api

Post by root »

skullz wrote: I write a lot of php script to play around with the GI..just try and error..and definitely webservice user require exacts permission like normal agent.
I'm just interested in the last art of the URL you use: /otrs/?
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