[SOLVED] bin doesn't have otrs.ITSMConfigItemDelete.pl

[gecelann]

Hi!

Good day!
I would like to know if there are other way to delete config items?
Because in my otrs otrs.ITSMConfigItemDelete.pl is not availble in my bin folder
Please see my configuration below.

Code: Select all

[root@sbfac2 ~]# cd /opt
[root@sbfac2 opt]# ls
otrs
[root@sbfac2 opt]# cd otrs
[root@sbfac2 otrs]# ls
ARCHIVE     CONTRIBUTING.md      doc         README.md     var
AUTHORS.md  COPYING              i18n        RELEASE
bin         COPYING-Third-Party  INSTALL.md  scripts
CHANGES.md  Custom               Kernel      UPGRADING.md
[root@sbfac2 otrs]# cd bin
[root@sbfac2 bin]# ls
cgi-bin   otrs.CheckModules.pl  otrs.Daemon.pl
Cron.sh   otrs.CheckSum.pl      otrs.PostMaster.pl
fcgi-bin  otrs.Console.pl       otrs.SetPermissions.pl
[root@sbfac2 bin]# ./otrs.ITSMConfigItemDelete.pl
-bash: ./otrs.ITSMConfigItemDelete.pl: No such file or directory
[root@sbfac2 bin]# /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl --help
-bash: /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl: No such file or directory
[root@sbfac2 bin]# 

Selection_135.png

[reneeb]

It's a console command now. Please run

perl bin/otrs.Console.pl Admin::ITSM::ConfigItem::Delete

[gecelann]

It's a console command now. Please run

perl bin/otrs.Console.pl Admin::ITSM::ConfigItem::Delete

But it says can't open perl script

Code: Select all

[root@sbfac2 bin]# perl bin/otrs.Console.pl Admin::ITSM::ConfigItem::Delete
Can't open perl script "bin/otrs.Console.pl": No such file or directory

[reneeb]

You're already in bin, so it's

perl otrs.Console.pl ...

[gecelann]

BTW,these are the modules i have installed in my centos6.

Code: Select all

[root@sbfac2 ~]# perl /opt/otrs/bin/otrs.CheckModules.pl
  o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v1.58)
  o Archive::Zip.....................ok (v1.30)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Crypt::SSLeay....................ok (v0.57)
  o Date::Format.....................ok (v2.22)
  o DBI..............................ok (v1.609)
  o DBD::mysql.......................ok (v4.013)
  o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! Use: 'yum install "perl(DBD::Pg)"' (optional - Required to connect to a PostgreSQL database.)
  o Encode::HanExtra.................ok (v0.23)
  o IO::Socket::SSL..................ok (v1.31)
  o JSON::XS.........................ok (v2.27)
  o List::Util::XS...................ok (v1.21)
  o LWP::UserAgent...................ok (v6.13)
  o Mail::IMAPClient.................ok (v3.37)
    o IO::Socket::SSL................ok (v1.31)
  o ModPerl::Util....................ok (v2.000004)
  o Net::DNS.........................ok (v0.65)
  o Net::LDAP........................ok (v0.40)
  o Template.........................ok (v2.22)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v0.85)
  o Time::HiRes......................ok (v1.9721)
  o Time::Piece......................ok (v1.15)
  o XML::LibXML......................ok (v1.70)
  o XML::LibXSLT.....................ok (v1.70)
  o XML::Parser......................ok (v2.36)
  o YAML::XS.........................ok (v0.38)

[gecelann]

You're already in bin, so it's

perl otrs.Console.pl ...

Hi reneeb!
It's already okay! Thank you so much!

Code: Select all

[otrs@sbfac2 bin]$ perl otrs.Console.pl  Admin::ITSM::Configitem::Delete --all
Deleting config items...

Are you sure that you want to delete ALL 91 config items?
This is irrevocable. [y/n] 
y
Deleting all config items...
Deleted 91 config item(s).

Done.