how to extend a existing module

[jobert]

Hello,

i am trying to change/extend the FAQ module and i am not sure how to start with it, running otrs 3.3.10.
So far i read the official documentation with the corresponding chapters and created the hello world extension. i also read some tutorial i found in the forum.
But i am totally unsure how to start and if it is possible without touching the FAQ original files(?).
Would be glad if someone could point out a good start(howto/docu/addtional Information/code) for changing the FAQ module.

Regards
Jobert

[reneeb]

There's a developer manual: https://otrs.github.io/doc/manual/devel ... index.html

Can you provide more details about what you want to achieve? Maybe we can give you some hints for that specific task.

[jobert]

Thanks for the link, guess i overlooked some Information, gonna read the full doc again, in hope that will help.

As for what i want to do:
I would like to add addtional buttons and/or adding an addtional block for extra Information like Version numbers etc.(or with radiobuttons), it would also be really nice if one could switch the solution block for each version number ( press button v1 get solution for v1; press button v2 get solution for v2...) - then users wouldn´t be troubled at the start with there Version when they search for a Problem.
Also additional button for a spezific date to remember to take a look at the article, when i go thourgh them as an indicator this should be eliminated or gets to be read thoroughly.
at last some renaming like vadility and others, which are not to my preferences.


But it is really hard to get running with otrs...