How can I see tickets from invalid queue. I know there are tickets in those queues, what if someone whant to see them.
Is this possible at all.
Tickets from invalid queue
Moderator: crythias
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amitiyer
- Znuny newbie
- Posts: 6
- Joined: 15 Feb 2016, 09:23
- Znuny Version: OTRS4
- Real Name: Amit Iyer
- Company: Vasudev Global
Re: Tickets from invalid queue
Hello,
In the GUI go to Admin tab and then go to Queues. You can change the Validity parameter there for the specific queue you want to see.
In the GUI go to Admin tab and then go to Queues. You can change the Validity parameter there for the specific queue you want to see.
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gilestech
- Znuny newbie
- Posts: 3
- Joined: 05 Sep 2016, 15:24
- Znuny Version: three
- Real Name: Sasa
- Company: Stech
Re: Tickets from invalid queue
Yes I can turn them back to valid, but can I see tickets wich are in invalid queue
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amitiyer
- Znuny newbie
- Posts: 6
- Joined: 15 Feb 2016, 09:23
- Znuny Version: OTRS4
- Real Name: Amit Iyer
- Company: Vasudev Global
Re: Tickets from invalid queue
What OTRS version are you using ?
This maybe because both the 'From Address' and 'To / CC / BCC Address' has been added in OTRS Mail Accounts.
You can either move the tickets manually or assign a different Queue for receiving address.
This maybe because both the 'From Address' and 'To / CC / BCC Address' has been added in OTRS Mail Accounts.
You can either move the tickets manually or assign a different Queue for receiving address.
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gilestech
- Znuny newbie
- Posts: 3
- Joined: 05 Sep 2016, 15:24
- Znuny Version: three
- Real Name: Sasa
- Company: Stech
Re: Tickets from invalid queue
OTRS 3.0.5
I just want overview of them , like in the search. Dont need to do nothing with those tickets just simple overview, they are all closed
I just want overview of them , like in the search. Dont need to do nothing with those tickets just simple overview, they are all closed