Need OldTicketData in Data!

dennis187 · Post by **dennis187** » 15 Sep 2016, 17:33

Hello @all,

i need your help:
This errormessage appears in the logfiles of my OTRS Free 5.0.12

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Sep 16 10:54:46 2016

 Message: Need OldTicketData in Data!

 RemoteAddress: 192.168.251.101
 RequestURI: /otrs/index.pl

 Traceback (2525):
   Module: Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run Line: 44
   Module: Kernel::System::EventHandler::EventHandler Line: 225
   Module: Kernel::System::Ticket::TicketPendingTimeSet Line: 3799
   Module: Kernel::System::Ticket::Event::TicketPendingTimeReset::Run Line: 82
   Module: Kernel::System::EventHandler::EventHandler Line: 225
   Module: Kernel::System::Ticket::TicketStateSet Line: 4233
   Module: Kernel::System::Ticket::TicketMerge Line: 6129
   Module: Kernel::Modules::AgentTicketMerge::Run Line: 289
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1053
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

I have not mentioned any functional disturbance yet, but maybe one of you is familar with the problem,because i have no idea how to solve this issue.

Thank you in advance

Dennis