Add history event when split ticket

[wheelshot]

Hi,

I checked the configs for something about it and found nothing. Is there anyway to add some specific history record when we split a ticket in the master ticket info?

Im not sure if im clear haha!

Thanks for the help!

[wurzel]

Hi,

somthing like this in TicketCreate ?

http://otrs.github.io/doc/manual/admin/ ... on-actions

Flo

[wheelshot]

Thanks for the information, but yeah im pretty sure its doable with code but I was wondering if that would be customizable somewhere by configuration when you split an article to a new ticket. Since the action isnt in a process I cant use that code thing. Thanks again for your help.

[wheelshot]

Anyone else has any info on how to do it by config and not by programming?