Skype, Whatsapp and other interactions

[spym4n]

Hello friends!
I am new in the world OTRS and I have a doubt , I searched and did not find the answer.

To answer a ticket , we have the e- mail options , inbound phone , outgoing phone and note.

There is the possibility to add or edit these fields ?
In our servicedesk , we receive interactions via Whatsapp and Skype as well. Can we register it?

Thank you all for your attention.

[root]

Do you have access to an API to both of them?

[jojo]

Both modules would need complex development. WhatsApp e.g. has no Public API

[spym4n]

Hello friends , I think I was not very clear.

My idea is to just change the option name in the interface. When we access the "communication" menu options have the note , inbound phone , outbound phone and outbound email. I would like to add a field " skype contact" and " whatsapp contact" or " Another communication ".

Thanks

[wheelshot]

Are you talking about that?

Ticket -> Core::Ticket -> StandardTemplate::Types

[root]

Hello friends , I think I was not very clear.

My idea is to just change the option name in the interface. When we access the "communication" menu options have the note , inbound phone , outbound phone and outbound email. I would like to add a field " skype contact" and " whatsapp contact" or " Another communication ".

Of course you can rename this and with a little effort you can add a Skype and Whatsapp Inbound/Outbound option.

[spym4n]

Thank you again!

I attached a picture. I want more options in that menu...

[reneeb]

You have to create a Kernel/Config/Files/YourCompanyName.xml and add some of those entries: https://github.com/OTRS/otrs/blob/rel-5 ... .xml#L6396

[spym4n]

Thank you so much.
I'll read this and try....

Feedback later!

[Charmacas]

And take a look at this packet: http://opar.perl-services.de/dist/Flexi ... dule-5.0.1