[SOLVED]IMAP vs IMAPS

[gecelann]

Hi!

Which is better to use?
IMAP or IMAPS?

When I use IMAP I always have an error eventhough I set it with right server imap.gmail.com

Selection_026.png

See the error below.

Selection_025.png

But it will run if I use IMAPS. I don't know if this is the root cause because I need to configure the time of fetch mail interval.

Code: Select all

[root@sbfac2 ~]# crontab -u otrs -l
# Who gets the cron emails?
MAILTO="root@localhost"

# check OTRS daemon status
*/1 * * * *    $HOME/bin/otrs.Daemon.pl start >> /dev/null

I already set the time into 1 min in subcategory of
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch
Daemon::SchedulerCronTaskManager::Task###FetchMail
Daemon::SchedulerCronTaskManager::Task###FetchMailSSL

I already install fetchmail in my server. But I keep on getting this error.

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-01 Perl: 5.10.1 OS: linux Time: Tue Sep 27 13:05:08 2016

Message: There was an error executing /usr/bin/fetchmail -a: Unknown

Traceback (17998):


Module: Kernel::System::FetchMail::Fetch Line: 344
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs//bin/otrs.Daemon.pl Line: 138

[root]

It's the same with HTTP vs. HTTPS.

I recommend keeping your mailbox credentials secure by using secure protocols.

[gecelann]

It's the same with HTTP vs. HTTPS.

I recommend keeping your mailbox credentials secure by using secure protocols.

Hi!

Thanks for the reply!
Which is better to use?
Daemon::SchedulerCronTaskManager::Task###FetchMail
or Daemon::SchedulerCronTaskManager::Task###MailAccountFetch?

I'm having a hard time how to secure my email cause im using imaps instead of imap.
I just wanted to change the time interval when fetching mail.
Btw, I already install fetchmail. What else do I need to do after installing fetchmail.
Please bear with me its my first time to configure it in OTRS.

This is the error when im using fetchmail

Code: Select all

Tue Sep 27 14:51:16 2016	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-01	There was an error executing Fetch() in Kernel::System::FetchMail: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-01 Perl: 5.10.1 OS: linux Time: Tue Sep 27 14:51:16 2016
Tue Sep 27 14:51:16 2016	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-01	There was an error executing /usr/bin/fetchmail -a: Unknown

[wurzel]

Hi,

for fetchmail please read
http://www.fetchmail.info/fetchmail-FAQ.html

The Task###MailAccountFetch uses the PostmasterMailbox you configure in the GUI.
This is the easiest one.

You should contact a mailserver specialist for configuring fetchmail (I would not do this) or a local mailserver. The local mailserver is the best option.

Flo

[gecelann]

Hi,

for fetchmail please read
http://www.fetchmail.info/fetchmail-FAQ.html

The Task###MailAccountFetch uses the PostmasterMailbox you configure in the GUI.
This is the easiest one.

You should contact a mailserver specialist for configuring fetchmail (I would not do this) or a local mailserver. The local mailserver is the best option.

Flo

Hi flo!

Okay. but how can I change the time of fetching emails. because initially it fetches email 5-10 mins. and I have to change it to max 1 min or 3 mins interval.
Is it possible to change it even if i'm using Task###MailAccountFetch?

I already change it in ssh.

Code: Select all

[root@sbfac2 bin]# crontab -u otrs -l
# Who gets the cron emails?
MAILTO="root@localhost"

# check OTRS daemon status
*/1 * * * *    $HOME/bin/otrs.Daemon.pl start >> /dev/null
[root@sbfac2 bin]#

But it keeps on fetching emails from 5 - 10 mins. and I already change the time Task###MailAccountFetch into 1 min.

Thank you!

[root]

You should switch to receiving e-mails via SMTP. Configure your local MTA on the OTRS server for receiving e-mails and deliver it to local user via procmail.

[wurzel]

Hi,

yes, it is the same syntax in Task###MailAccountFetch

Restart the Daemon after the change and it will work.

Flo

[gecelann]

Hi,

yes, it is the same syntax in Task###MailAccountFetch

Restart the Daemon after the change and it will work.

Flo

YAHOOOOOOOOOOOOOOOOOOOO!!!!
IT WORKS!!!!

THANK YOU SO MUCH!!!!

[gecelann]

You should switch to receiving e-mails via SMTP. Configure your local MTA on the OTRS server for receiving e-mails and deliver it to local user via procmail.

Hi root!

Thank you root!!
I already use Task###MailAccountFetch instead of fetchmail.
Thank you so much!!