TicketCreate with Transition Action

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iclaude3000
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TicketCreate with Transition Action

Post by iclaude3000 »

Hi,

I am using OTRS 5 for 3 months, but im having problems creating new tickets using process management.

I would like to know how can i create new tickets using transition actions using Transition Action Module: TicketCreate.

Regards
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root
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Re: TicketCreate with Transition Action

Post by root »

All required and optional parameter can be found via the perldoc. As OTRS user run this in the shell:

Code: Select all

perldoc Kernel/System/ProcessManagement/TransitionAction/TicketCreate.pm
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iclaude3000
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Re: TicketCreate with Transition Action

Post by iclaude3000 »

Solved
OTRS 5.0.x (private/testing/public) on Linux with MySQL database
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anigseji
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Re: TicketCreate with Transition Action

Post by anigseji »

How to create a ticket with DynamicFields?????
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wurzel
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Re: TicketCreate with Transition Action

Post by wurzel »

Hi,

what in the doc are you missing?
http://otrs.github.io/doc/manual/admin/ ... on-actions

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anigseji
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Re: TicketCreate with Transition Action

Post by anigseji »

to send dynamicField in the message body????
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tiagostruck
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Re: TicketCreate with Transition Action

Post by tiagostruck »

Hi,

I have the same problem with Transition Action > TicketCreate

I need pass information of a DynamicField of a process to a new ticket. But i can´t.

This is posible? Somebody can help-me?

Tnks,
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Re: TicketCreate with Transition Action

Post by jojo »

<OTRS_TICKET_DynamicField_...>
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tiagostruck
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Re: TicketCreate with Transition Action

Post by tiagostruck »

Thank you very much!!!
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anigseji
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Re: TicketCreate with Transition Action

Post by anigseji »

and I can do this?


<OTRS_TICKET_DynamicField_name> & <OTRS_TICKET_DynamicField_lastname>

or I can send two fields??
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