Customer portal -> New ticket with cc

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nicwanz
Znuny newbie
Posts: 9
Joined: 05 Oct 2015, 17:26
Znuny Version: 5.0.3

Customer portal -> New ticket with cc

Post by nicwanz »

Hi to all, I searched with find tool but with no luck.

Does anyone known if is possible when customers opens new tickets in customers portal after logon with their account add emails as cc?
For example, customer A open a new ticket but also wants to add in copy his boss or collegue...

Till now I have found non solutions to this also asking help to google :-)

Regards
Nicola
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Customer portal -> New ticket with cc

Post by jojo »

not possible without development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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sujeeva
Znuny newbie
Posts: 46
Joined: 23 Jul 2012, 13:17
Znuny Version: 5.0.8
Real Name: Sujeeva Tissaarachchi
Company: SEwBP International
Location: Australia
Contact:

Re: Customer portal -> New ticket with cc

Post by sujeeva »

Hi Jojo,

Is there any possibility of this feature with company tickets?
Best Regards,
Sujeeva Tissaarachchi
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