CreatorCheck/ InvolvedCheck

[RyanAccess]

Is anyone using CreatorCheck or InvolvedCheck?

Seems to allow one to view the ticket view the ticket if it is in a queue the agent does not have access to, but only if they have the ticket link (url). But does NOT allow one to search for the ticket, even by ticketnumber.

Has anyone had any experience with this? How do we allow these tickets to be searchable?

Ticket::Permission###5-CreatorCheck
Module to grant access to the creator of a ticket.
This setting is not active by default.
Default value:
$Self->{'Ticket::Permission'}->{'5-CreatorCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::CreatorCheck',
'Required' => '0'
};

Ticket::Permission###6-InvolvedCheck
Module to grant access to any agent that has been involved in a ticket in the past
(based on ticket history entries).
This setting is not active by default.
Default value:
$Self->{'Ticket::Permission'}->{'6-InvolvedCheck'} = {
'Granted' => '1',
'Module' => 'Kernel::System::Ticket::Permission::InvolvedCheck',
'Required' => '0'
};