Remove Pending date from AgentTicketClose page in OTRS v5

[vinesh]

Removing Pending date: For all pending* states from AgentTicketClose page only on OTRS v5.0.13 because i have autoclose+/- tickets after 3 days but some agents changing autoclose+/- pending date and time for immediate closing of the tickets. please help and suggest me ASAP thanks.

[root]

There a free available add-on which hides the date input, it's called Znuny4OTRS-ShowPendingTimeIfNeeded. Only if a date related state is selected the date input is shown.

[vinesh]

by default pending autoclose+/- state has date inputs which will not solve my purpose.....just need to hide date input in the AgentTicketClose page not the state....i tried editing AgentTicketActionCommon.tt file for hiding date input but ticket is not closing and its getting looped to the same page. i think i have to not edit AgentTicketActionCommon.tt but need to edit .pm or .xml which is related to close page which i'm not able to find it.

[root]

Do you really need the pending auto +/-states without the date field?

[vinesh]

yes it will very helpful...because agents are changing date and the tickets are getting rejected and asking to create new ticket when customers are responding to the ticket within 3 days. I have set pending autoclose+/- for 3 days.

[vinesh]

hi can any one help on this please.............