For all tickets are assigned to ADMIN OTRS?

[jossuahe]

Good morning,

I wonder if anyone knows how to solve a problem that I have:

All cases that generated from the interface of "server/otrs/customer.pl" are assigned to the owner responsible "Admin OTRS" and "Admin OTRS" This is so the client has indicated calquiera of work queues that have created, and to I have assigned each XX agents.

Thank you.

[RStraub]

Well. How is OTRS supposed to know which agent should work on the ticket? This is always a manual step (or implicit with the first action by a user).

To pre-define agents, use a postmaster filter or a generic agent.

[jossuahe]

Hello RStrub,

It is that in the view of the customer, I choose the service for which you will be assigned the ticket, do not have visible "to" default you set "postmaster" as a default queue and service related to the work queue

So what I want is that in choosing that queue, since this queue has some related groups, should drop you if the agents that are assigned to that group.

If I do not understand.

Thank you.
see attached.