OTRS 5.0.7 Postmaster Filter

[zapadl0]

Good day
Maybe someone can help me or point me to the right direction.

while playing with postmaster filter i found it very use full, but i managed to hit a wall with it configuration.
Up on initial ticket creating it is going through all filters ( proper dynamic fields and queue etc ), this triggers ticket notification events and all is great.
then someone reply to this notification with a specific word it should go through postmaster filter and trigger next set of events, but it is not going through filters.
In History:
NewTicket New Ticket [ticket number]
CustomerUpdate Updated: CustomerID="customer email";CustomerUser="customer email";
TicketDynamicFieldUpdate Updated: FieldName=UID;Value=uhj66a;OldValue=;
EmailCustomer Added email.
SendAgentNotification "Queue ticket Creation" notification was sent to "agent-email" by "Email".
FollowUp FollowUp for [ticket number]
FollowUp FollowUp for [ticket number]



Is the a way to make follow up tickets go through Postmaster Filter ? or im i missing some variable in this filters ?

[EXG133]

It is going through the postmaster filter, but there is a different set of parameters called "FollowUp-..."

For example all mails coming from someone with a certain subject need to be created with Prio 3 , if someone replies it should always escalate to Prio 2:


From: example@otrs.com
Filter subject: EXAMPLE

X-OTRS-Priority = 3 normal
X-OTRS-FollowUp-Priority= 2 High