Hello community,
I have a problem after upgrading to the recent released ITSM package 5.0.14 in the CMDB module. We have been running OTRS in our company for some years now on a Windows machine using MSSQL as a database. I have been asked to support the migration/update to the most current OTRS version. After a long time now testing and finding a migration path that works without charset problems, I have now managed to migrate/upgrade from a 3.3.4 version to 5.0.13 on a Debian 8 machine using MySQL. The installation is running without errors with version 5.0.13 including ITSM module (ver. 5.0.13) and we are scheduling the migration/upgrade for the following weeks.
Since we are still in preparation phase, I am testing if we can upgrade to the most current release. However, I experience a JavaScript error with the most recent ITSM module (5.0.14) after selecting a configuration item which leads to the AgentITSMConfigItemZoom-Part. The error pops up and shows the following message:
ITSM.Agent.ConfirmDialog is undefined
(?)()@http://xxxx.xx.xxx.xx/otrs/index.pl?Act ... ID=1:815:5
Core.App</TargetNS.Ready/<@http://xxxx.xx.xxx.xx/otrs-web/js/js-ca ... s:1137:120
n.Callbacks/j@http://xxxx.xx.xxx.xx/otrs-web/js/js-ca ... js:1:26920
n.Callbacks/k.fireWith@http://xxxx.xx.xxx.xx/otrs-web/js/js-ca ... js:1:27738
.ready@http://xxxx.xx.xxx.xx/otrs-web/js/js-ca ... js:1:29530
I@http://xxxx.xx.xxx.xx/otrs-web/js/js-ca ... js:1:29721
After this error pops up, the page is completely unresponsive and it has to be reloaded completely. I have already checked file permissions, deleted cache, bug reports, forum posts, different browsers and so on so I have no further clue why this happens with 5.0.14 and it does not in 5.0.13. Any ideas? If not, then I think we will have to migrate OTRS 5.0.13 or 5.0.14 but staying with ITSM 5.0.13 since the problem occurs after upgrading ITSM module to 5.0.14.
BindConfirmDialog undefined problem in CMDB 5.0.14 - RESOLVED
Moderator: crythias
BindConfirmDialog undefined problem in CMDB 5.0.14 - RESOLVED
Last edited by renehc on 25 Nov 2016, 20:59, edited 1 time in total.