Hi. After adding a note to an existing ticket, it remains "locked". How could I change the default to "unlocked"?
Thanks a lot.
Diego
Ticket locked after adding a note
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diegospano
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root
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Re: Ticket locked after adding a note
With the right setting in the SysConfig, Search for AgentTicketNote and have look for ..ViewNote
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?