Fill Dynamic Field with LDAP information

[PhilippS]

Dear all,

i am a newbie with OTRS and we are using the Windows Version of OTRS.
I created a dynamic field which should hold information about the department of a customer. This is needed to filter all tickets to specific departments.

We are using the LDAP Backend for our customers so we are not using the internal database. So we cannot transfer the data from the customer to the dynamic field with "930-DynamicFieldFromCustomerUser".
I wrote a script to enter the necessary data into existing tickets through SQL Insert-Statements in the database dynamic_field_value.

But what can i do for all new tickets? Do i need to create a module and how can i do that? Is there an Out-of-the-box feature in OTRS 3.3.13?
Have i to change the internal ticket-create function?

So my procedure is:
1. A new ticket is created (through mail from customer or manual)
2. The customer information is set to the ticket through the LDAP-Backend
3. The dynamic field "department" has to be automatically updated through LDAP-Backend.

Thank you for your future help.

[jojo]

DynamicFieldFromCustomerUser works also with LDAP (like a charm, because it was developed for this usecase).

But:

- 3.3. is outdated, unsecure and not supported
- Personally; I'm not giving help to Windows installations

[wurzel]

Hi,

... and the Store LDAP Information is not supported in 3.3.x AFAIR. You need a Version 5 for getting it running.

Flo

[jojo]

DynamicFieldFromCustomerUser was introduced in 3.3.

[wurzel]

Hi,

ahh thanks. i thought it was later.

Flo