Calculated Dynamic field

[ftahoces]

Hi everyone

Does OTRS 5 support calculated fields?

I need to compute the difference between an Estimated Time (this is other dynamic field) and the accounted time.
Eg.: Dynamic_field2 = Dynamic_field1 - Accounted Time

Thanks in advance

[RStraub]

No.

But you could use a generic agent that triggers on Dynamic_Field1 updates and runs a custom module to calculate and set Dynamic_Field2.

[jojo]

or use an outgoing webservice to calculate the data and update the field