Hi,
I am observing a strange issue suddenly. There are no tickets getting created from emails. I am using POP3S and i am sure the email ID's are working fine.
Below is what i see in the logs.
tail -f /var/log/messages
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4290]: [Error][Kernel::System::Ticket::TicketCreate][Line:436]: No PriorityID (invalid Priority Name?)!
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4290]: [Error][/opt/otrs/bin/otrs.PostMaster.pl][Line:136]: Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 116.
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4295]: [Error][Kernel::System::CacheInternal::Set][Line:123]: Need Value!
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4295]: [Error][Kernel::System::Priority::PriorityLookup][Line:347]: No Priority for 3 normal found!
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4295]: [Error][Kernel::System::Ticket::TicketCreate][Line:436]: No PriorityID (invalid Priority Name?)!
Nov 15 20:55:35 M0462 OTRS-otrs.PostMaster.pl-10[4295]: [Error][/opt/otrs/bin/otrs.PostMaster.pl][Line:136]: Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 116.
Nov 15 20:55:36 M0462 OTRS-otrs.PostMaster.pl-10[4300]: [Error][Kernel::System::CacheInternal::Set][Line:123]: Need Value!
Nov 15 20:55:36 M0462 OTRS-otrs.PostMaster.pl-10[4300]: [Error][Kernel::System::Priority::PriorityLookup][Line:347]: No Priority for 3 normal found!
Nov 15 20:55:36 M0462 OTRS-otrs.PostMaster.pl-10[4300]: [Error][Kernel::System::Ticket::TicketCreate][Line:436]: No PriorityID (invalid Priority Name?)!
Nov 15 20:55:36 M0462 OTRS-otrs.PostMaster.pl-10[4300]: [Error][/opt/otrs/bin/otrs.PostMaster.pl][Line:136]: Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 116.
Can someone help me immediately.
OTRS Version --- otrs-3.0.11-03
Linux
Thanks...
Suddenly tickets not getting created from emails
Moderator: crythias
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root
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Re: Suddenly tickets not getting created from emails
Looks like you've changed the priority names and did not adjust all settings in the SysConfig. I'm right"
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Mahesh
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Re: Suddenly tickets not getting created from emails
Infact i have not made any changes to the priorities OR even to the system. Earlier my mail domain was in Godaddy and now its with Google thats what have changed ...