Changing Mail Fetch Interval

[JojoModjo]

Hi Guys,

I want to set the OTRS daemon to be fetching mail from the exchange mailboxes using POP3S after every two minutes.
Is this the right place for me to go to?

Daemon.PNG

Also what are the correct values or parameters that i need to input?

One last thing if i want OTRS to fetch mails from 5 mailboxes simultaneously, how do i go about this?

[root]

Replace */10 by */2 to fetch every two minutes.

All configured mailboxes will be fetched one by one, every two minutes. Maybe you should switch send the mails by smtp to the OTRS server, makes life easier.

[JojoModjo]

Replace */10 by */2 to fetch every two minutes.

All configured mailboxes will be fetched one by one, every two minutes. Maybe you should switch send the mails by smtp to the OTRS server, makes life easier.

Okay now i have done that but it seems it is not working as expected.

daemon2.PNG

The mails are not being fetched after 2 mins have elapsed, where could the issue be?

I keep getting the below error on the logs.

error.PNG

[coolmf]

When i look at your screenshot it looks like you made a TYPO

It looks like this:

Code: Select all

*/ 2* * * * 

instead of

Code: Select all

*/2 * * * * 

Fix and restart Cronjob (or just reboot server)

[JojoModjo]

Hi Coolmf,

I restarted the cronjob and everything was okay, i don't think it was a typo issue , i just needed to restart the cron service.