Migrated to 5.0.14 from 4.0.11.
Everything is working except CMDB. When I try to view a record I get the error:
ITSM.Agent.ConfirmDialog is undefined
There are no corresponding errors in Apache error_log file
I have reinstalled ITSM 5.0.14 - no change.
CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED
Moderator: crythias
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- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED
Last edited by kruegerM on 21 Nov 2016, 20:49, edited 1 time in total.
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- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined'
The referenced error message is shown in Firefox.
In IE, the following message is received:
Unable to get property 'BindConfirmDialog' of undefined or null reference
it shows called from AgentITSMConfigItemZoom;ConfigItemID=9776:959:5
I can create new items, but after they are created, get the same error when it tries to display the new item.
It then shows the details of the item, but all buttons/links in the interface cease working.
In IE, the following message is received:
Unable to get property 'BindConfirmDialog' of undefined or null reference
it shows called from AgentITSMConfigItemZoom;ConfigItemID=9776:959:5
I can create new items, but after they are created, get the same error when it tries to display the new item.
It then shows the details of the item, but all buttons/links in the interface cease working.
-
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED
Opened SysConfig
ITSM Configuration Management -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentITSMConfigItemZoom
did not have ITSM.Agent.ConfirmDialog.js under Loader: - added it, is now working.
ITSM Configuration Management -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentITSMConfigItemZoom
did not have ITSM.Agent.ConfirmDialog.js under Loader: - added it, is now working.