CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED

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kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED

Post by kruegerM »

Migrated to 5.0.14 from 4.0.11.
Everything is working except CMDB. When I try to view a record I get the error:
ITSM.Agent.ConfirmDialog is undefined
There are no corresponding errors in Apache error_log file
I have reinstalled ITSM 5.0.14 - no change.
Last edited by kruegerM on 21 Nov 2016, 20:49, edited 1 time in total.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined'

Post by kruegerM »

The referenced error message is shown in Firefox.
In IE, the following message is received:
Unable to get property 'BindConfirmDialog' of undefined or null reference

it shows called from AgentITSMConfigItemZoom;ConfigItemID=9776:959:5

I can create new items, but after they are created, get the same error when it tries to display the new item.
It then shows the details of the item, but all buttons/links in the interface cease working.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: CMDB Errors since 5.0.14 'ITSM.Agent.ConfirmDialog is undefined' - RESOLVED

Post by kruegerM »

Opened SysConfig
ITSM Configuration Management -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentITSMConfigItemZoom

did not have ITSM.Agent.ConfirmDialog.js under Loader: - added it, is now working.
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