Remove SLA in NewPhoneTicket

[ftahoces]

Hello!

I need to remove the SLA field from the New Phone Ticket form.
I guess that this cannot be done from Sysconfig and I have to edit .dtl files, is that right?
Where are exactly these files in OTRS 5 and which would be the files affected?

Thanks in advance

[RStraub]

Hey there,

the block you mean is this one:
https://github.com/OTRS/otrs/blob/rel-5 ... ne.tt#L224

you could either modify the .tt or the .pm where it creates the block.

[ftahoces]

Thanks for your help