Accents in LDAP lookup

[ugob]

Hi,

We use an external backend for customer which is LDAP (AD). It has been working well for ages, except that the accentuated characters don't display correctly. I waited before posting to see if it would be fixed in version 5 but it isn't... The accents are not displayed correctly in the "Customer Information" section in the left-bottom part of AgentTicketZoom, in the CustomerName of AgentTicketSearch, in the "Name" field of AdminCustomerUser, and maybe in other sections... anywhere the information is displayed directly from LDAP queries. Is there a solution to this problem?

Thanks,

[jojo]

yes, use utf8 in your configuration...

Questions: is OTRS set to utf8
is the LDAP set to utf8
is there any characterset conversion switched on in LDAP configuration of OTRS

[ugob]

yes, use utf8 in your configuration...

Questions: is OTRS set to utf8

$Self->{'DefaultCharset'} = 'utf-8';

is the LDAP set to utf8

How would I check that?

is there any characterset conversion switched on in LDAP configuration of OTRS

I don't think so, how would I check that?

[ugob]

The accents are also not displayed correctly on a reply.

[ugob]

I think I found the solution:

I followed this post: viewtopic.php?t=7303#p28736 and added this in my Params section:

Code: Select all

            DestCharset => 'utf-8',
            SourceCharset => 'utf-8',