Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

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kallekutta
Znuny newbie
Posts: 3
Joined: 25 Nov 2016, 12:38
Znuny Version: OTRS4

Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

Post by kallekutta »

Hello,

I upgraded the OS and now mail have stopped working. Something with Net::SSLGlue::POP3

This is the output of /opt/otrs/var/log/otrs.log

Code: Select all

[Fri Nov 25 11:40:05 2016][Error][Kernel::System::MailAccount::MailAccountFetch][434] Attempt to reload Net/SSLGlue/POP3.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/MailAccount/POP3S.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/MailAccount/POP3S.pm line 15.
Output of otrs.CheckModules.pl

Code: Select all

  o Apache2::Reload..................ok (v0.12)
  o Archive::Tar.....................ok (v2.04)
  o Archive::Zip.....................ok (v1.56)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Crypt::SSLeay....................ok (v0.73_04)
  o Date::Format.....................ok (v2.24)
  o DBI..............................ok (v1.634)
  o DBD::mysql.......................ok (v4.033)
  o DBD::ODBC........................Not installed! Use: 'apt-get install -y libdbd-odbc-perl' (optional - Required to connect to a MS-SQL database.)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! Use: 'apt-get install -y libdbd-pg-perl' (optional - Required to connect to a PostgreSQL database.)
  o Encode::HanExtra.................ok (v0.23)
  o GD...............................ok (v2.53)
    o GD::Text.......................ok (v0.86)
    o GD::Graph......................ok (v1.48)
  o IO::Socket::SSL..................ok (v2.024)
  o JSON::XS.........................ok (v3.01)
  o List::Util::XS...................ok (v1.41)
  o LWP::UserAgent...................ok (v6.06)
  o Mail::IMAPClient.................ok (v3.38)
    o IO::Socket::SSL................ok (v2.024)
  o ModPerl::Util....................ok (v2.000009)
  o Net::DNS.........................ok (v0.81)
  o Net::LDAP........................ok (v0.65)
  o PDF::API2........................ok (v2.025)
  o Template.........................ok (v2.24)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v1.21)
  o Time::HiRes......................ok (v1.9726)
  o Time::Piece......................ok (v1.29)
  o XML::Parser......................ok (v2.44)
  o YAML::XS.........................ok (v0.41)
Anyone have a clue?
root
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Posts: 4253
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

Post by root »

Maybe you're affected by this bug: https://bugs.otrs.org/show_bug.cgi?id=12334

I recommend to upgrade at least to the next, upcoming patchlevel of OTRS 4. In the meantime you can apply this patch manually.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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kallekutta
Znuny newbie
Posts: 3
Joined: 25 Nov 2016, 12:38
Znuny Version: OTRS4

Re: Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

Post by kallekutta »

It seems like the bug you are referring to is another case, I have no problems with the otrs.Daemon.pl
However, upgrading OTRS is probably my best choice here. It would be good though if there is some setting somewhere that I just could change. I guess the problem occurred when the distro upgrade updated perl.
kallekutta
Znuny newbie
Posts: 3
Joined: 25 Nov 2016, 12:38
Znuny Version: OTRS4

Re: Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

Post by kallekutta »

My mail accounts is configured to use POP3S but after the upgrade is says POP3S(not installed!)

How can I install it again?
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