Field read only in Customer.pl view

[jossuahe]

regards,

Does anyone know the file that contains the HTML code of the client view? I want to put the field "priority" so that it is read only.

Stay tuned, thank you.

[RStraub]

Open the view you want to modify. Then check the URL next to Action=NameOfTheCurrentAction

Then look for the file in:

~otrs/Kernel/Output/HTML/Templates/Standard/NameOfTheAction.tt

[root]

Did you check the SysConfig setting Ticket::Frontend::CustomerTicketZoom###Priority?

[jossuahe]

Did you check the SysConfig setting Ticket::Frontend::CustomerTicketZoom###Priority?

Hi, That option and the probe but it is not very editable the option of priority, thanks anyway

[jossuahe]

Open the view you want to modify. Then check the URL next to Action=NameOfTheCurrentAction

Then look for the file in:

~otrs/Kernel/Output/HTML/Templates/Standard/NameOfTheAction.tt

Hi RStraub,


I have checked these files, I already found the tags but I have not been able to deactivate them

Thank you very much.

[jojo]

if the customer does not need to the priority switch it of via sysconfig to not show it.there is no need to change template files