HI All,
I want to try something ambitious, i recently installed a new clean otrs 5.1 server and we have been using an old otrs 3.1.1 server. What i want to do is to link the old database to the new database so that someone can search for the old tickets logged in the 3.1.1 from the new 5.1 server.
i would like to do this without copying data from the old database to the new database.
Is this possible and how?
Query from another old otrs database
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JojoModjo
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Query from another old otrs database
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie
| Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all-
root
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Re: Query from another old otrs database
Nice, can you provide me a download link to OTRS 5.1?
Ok, to be honest: accessing the old tickets is done by migrating them to the version you're using. Everything else needs custom development.
Ok, to be honest: accessing the old tickets is done by migrating them to the version you're using. Everything else needs custom development.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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JojoModjo
- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: Query from another old otrs database
root wrote:Nice, can you provide me a download link to OTRS 5.1?
Ok, to be honest: accessing the old tickets is done by migrating them to the version you're using. Everything else needs custom development.
hehehe sorry that was a typo, i meant 5.0.14. It seems i will have to just migrate the data then. Thanks for the help.
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all-
JojoModjo
- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: Query from another old otrs database
But i was wondering can the Core::MirrorDB module be used to serve this purpose.
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To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all-
root
- Administrator
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Re: Query from another old otrs database
The mirrordb settings are used for performance reasons. By using a replicated database search and stats using the mirror database.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?