disable pendin reminder notification mail !!!!!!

[GulsumCengiz]

Hello,

I want to disable notification mail just for pending reminder mail because it is sent every agents so I don't want to send mail every agents for pending remider therefore i want to block it. how can do this?
Could someone help me?

Thanks in advance.

[jojo]

you can configure it in the notification settings in the admin area

[GulsumCengiz]

can you give me full location for settings. Because i couldn't find a place for disable notification mail.

[jojo]

in OTRS 4 you have to disable the Cronjob which sends out the pending reminders. But I advise to update to OTRS5, here they can be disabled in the webinterface