Notification email works, but agent replies fail

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pgasperson
Znuny newbie
Posts: 12
Joined: 22 Nov 2016, 22:09
Znuny Version: 5.0.26
Real Name: Pete Gasperson
Company: Mission Services

Notification email works, but agent replies fail

Post by pgasperson »

We recently swithced from SendMail to SMTP. OTRS generated email is going out, but when agents generate email back to the customer, the messages fail. When clicking submit to send the message I get: Impossible to send message to: customer@example.com.

In admin console, under system log, I get an error that reads:
error OTRS-CGI-10 Can't send to 'customer@example.com': 5535.7.1 <helpdesk@mypublic.com>: Sender address rejected: not owned by user otrs@myprivate.com

helpdesk@mypublic.com is being forwarded to otrs@myprivate.com. OTRS is connecting (sometimes :-) thru otrs@myprivate.com mailbox.

I have tried multiple combinations in SysConfig to fix the disconnect. I cannot find where helpdesk@mypublic.com is being stored. It returns zero search results when searching under SysConfig.

Thanks
Pete

OTRS 3.2.6
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